Privacy Policy

1. Information We Collect

We collect personal information that you voluntarily provide when using our services, including name, email address, phone number, medical information shared through our inquiry form, and communication preferences.

2. How We Use Your Information

Your information is used to: respond to your inquiries, coordinate medical services, communicate with partner hospitals on your behalf, improve our services, and comply with legal obligations.

3. Data Sharing

We share your information only with: partner hospitals and medical providers (with your explicit consent), service providers who assist our operations, and as required by law. We never sell your personal data.

4. International Data Transfers

As a cross-border medical service, your data may be transferred internationally. We ensure appropriate safeguards are in place in compliance with GDPR, PIPL, and applicable data protection laws.

5. Your Rights

You have the right to: access your personal data, correct inaccurate data, request deletion, restrict processing, data portability, and withdraw consent at any time. Contact us at [email protected] to exercise these rights.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws.

7. AI Chatbot Disclosure

Our AI chatbot is powered by artificial intelligence. Conversations may be stored to improve service quality. The chatbot provides informational responses only and does not constitute medical advice, diagnosis, or treatment recommendations.

8. Contact

For privacy-related inquiries, contact our Data Protection Officer at [email protected].